The Me.Ro Customer Service is a dedicated support center that provides qualified after-sales support, with the goal of promptly resolving any operational issues and identifying targeted technical solutions based on specific application needs.
The complete satisfaction of our customers is a priority. That is why our customer service consists of a team of highly qualified technicians and engineers who are highly motivated and constantly updated on the latest developments. Every interaction with the customer is geared toward continuous improvement of the solutions and services we offer.
The main objective of Me.Ro Customer Service is to enable customers to use the provided solutions as quickly, easily, and efficiently as possible, ensuring operational continuity and long-term reliability.
Support is provided directly by Me.Ro headquarters or through a network of agencies and partners worldwide. Depending on the type of service required, we determine the most effective solution, assessing whether to conduct a technical visit from Italy or through a local representative closest to the customer’s location.
Our support services
Me.Ro S.p.A.
Via Balestreri 430,
55100 Ponte a Moriano
Lucca – Italy
Phone +39.0583.406060
Email: info@mero.it
For China and the Asian market:
Me.Ro China
Cimic Tower, Room 626,
800 ShangCheng Rd, Pudong,
Shanghai 200120.
Phone: +86-21-58350718
Email: merochina@hotmail.com
Our Agents Around the World
Me.Ro S.p.A. provides an international network of qualified agents and partners capable of offering commercial and technical support directly in the field.
To ensure a highly specialized service, the network is organized into two distinct divisions: Plasma/Corona Treatment and Cap Sealing.
The international network dedicated to Plasma and Corona treatment systems guarantees commercial and technical support through qualified partners present in numerous countries. Agents work directly with the Me.Ro Service department to ensure timely and competent assistance.
The Cap Sealing division is supported by an international network of agents specializing in induction sealing, ready to assist customers in choosing the most suitable solution, as well as providing commissioning and after-sales service.
If your country isn’t listed or you need further assistance, our Service Department is here to help—we’ll connect you with the right partner or provide direct support.